 |
 
|
|
|
|
|
Do you have a question about our service or can't find the information you need?Please email usWe will always answer your questions, but may not post all questions emailed to us. We will post those questions that have the greatest relevance to all. |
Frequently Asked QuestionsHow does the service work?Why didn't I receive an email with my WebRideUSA account password?How do I know that my request has been confirmed?How much does it cost?How can I keep track of my reservations?What if I need to change my reservation?What if I need to contact the service provider?What if there is a problem with the service provider or they do not show?What if I forget my password?How long will it be before I get a confirming email?What if there are no available service providers in my area?How does the service work?Our system is completely web based, you must request a ride by filling out the reservation form. When more than one service provider is available in the requested area, you will have the option of selecting the provider. On the confirmation page, you can tell us what to do if your request is declined or no response is received within a certain amount of time. A notification will be emailed to you when a service provider responds to your request. TO USE OUR SERVICE, YOU MUST PROVIDE A VALID EMAIL ADDRESS. After your first request is made, you MUST login to your WebRideUSA account to activate the request. This is to verify your email address. Once verified, subsequent requests will only require your password on the confirmation page for immediate activation of your request. Top
Why didn't I receive an email with my WebRideUSA account password?New WebRideUSA account passwords are emailed to the email address you provide on the reservation or registration form. These are sent from our webserver, www.WebRideUSA.com. Check to be sure this server and the email address no_reply@WebRideUSA.com are not on a block list or add them to the allow list (if one is used). Also, check any spam filtering software or settings which may be intercepting the emails from WebRideUSA. If you have an alternate email address, try using it to place your request. If the problem persists, use our Contact Us page to send a message to Tech Support for further assistance. Top
How do I know that my request has been confirmed?Requests are confirmed by email from WebRideUSA.com on behalf of the confirming service provider. Top
How much does it cost?This service is currently free to the ride requester. Top
How can I keep track of my reservations?Once your first request is received you will be emailed a password for your account. You can login in at any time to view your reservations. Top
What if I need to change my reservation?You MUST login into your account and request a change so that the the system notifies the service provider and logs the change. This will be reconfirmed by email. Top
What if I need to contact the service provider?Contact information will be sent in the confirming email. Top
What if there is a problem with the service provider or they do not show?WebRideUSA is only a reservation system, we do not guarantee the reliability of the service providers. We suggest you keep handy the confirming email with the service provider contact information in case you need to contact them. Top
What if I forget my password?Go the the Account Login page and enter your email address in the Username field. Click the "EMAIL A NEW ONE" button to have a new password emailed to you. After you have logged in to your WebRideUSA account, you can reset your password to one of your choice. Top
How long will it be before I get a confirming email?A confirming email could take up to 24 hours depending on location and number of available service providers in the area. Top
What if there are no available service providers in my area?If there are no available service providers available, you can request an email notifying you when a service provider enrolls in your area. Top
|
